When you use bd11, you share certain information with us — your name, phone number, payment details, and more. This Privacy Policy explains how that data is collected, where it is stored, who can access it, and when it is deleted.
Bd11 believes your data belongs to you. We only use what we need to provide our services — nothing more. This policy exists to ensure that remains the case.
Bd11 collects three types of data — what you provide directly, what is generated automatically as you use the service, and in some cases, information received from third parties.
Identification Information
Full name, date of birth, National ID number (for KYC purposes).
Contact Information
Phone number, email address — for account verification and communication.
Payment Information
BKash/Nagad number, transaction history — used for payment processing.
Gaming Activity
Game history, betting patterns, and win/loss records.
Device Data
Device type, operating system, browser, IP address.
Location Data
Approximate location — used for fraud prevention and service optimization.
Bd11 uses your data only for specific purposes. Every purpose has a legitimate basis, and we are transparent about each one here.
| Purpose of Data Use | Description |
|---|---|
| Account Management | For login, password recovery, and account security. |
| Payment Processing | To process deposits and withdrawals and verify transactions. |
| KYC Verification | To verify age and identity — as required by law. |
| Support Services | To resolve your issues and provide accurate support. |
| Fraud Prevention | To detect suspicious activity and keep your account secure. |
| Service Improvement | Analyzes user experience to improve the platform. |
| Relevant Offers | To understand your preferences and show relevant bonuses and promotions. (Can be turned off) |
Bd11 does not retain data longer than necessary. However, certain information must be kept for a defined period due to legal obligations.
- Account Information: For the duration your account remains active. Retained for 3 years after closure for legal reasons.
- Transaction Records: 5 years, in accordance with international regulations.
- KYC Documents: 5 years after account closure.
- Support Chat: 2 years — retained as evidence for dispute resolution.
- Marketing Data: Deleted immediately upon withdrawal of consent.
- Cookies & Browsing Data: Up to 13 months.
Cookies are small data files stored on your browser or device. bd11 uses cookies to enhance your experience — but you have every right to know which cookies are in use and to control them.
Login sessions, security tokens — essential for the service to function. Cannot be disabled.
Language preference, theme settings — remembers your choices. Can be disabled.
User behavior analysis — for service improvement. Can be disabled.
Bd11 does not use advertising cookies — and never will.
You have full control over your data at bd11. Each of your rights is detailed below.
Bd11 strictly prohibits use of its services by anyone under 18. This is not just a rule — it is our ethical responsibility.
- Minors are not permitted to open an account on bd11.
- bd11 does not knowingly collect any information from individuals under the age of 18.
- Any data collected from a minor by mistake will be deleted immediately.
- bd11 reserves the right to verify the age of any account it deems suspicious.
Bd11 follows the highest industry standards to protect your data. Our security layers are outlined below.
- 256-bit SSL: Maximum encryption applied to all data transfers.
- Two-Factor Authentication (2FA): An extra layer of security at login.
- Firewall Protection: Advanced firewall protection to prevent unauthorized access.
- Regular Audits: Independent third-party security experts conduct regular system audits.
- Restricted Access: Staff can only access data that is necessary for their role.
- Breach Response Plan: In the event of a data breach, members will be notified within 72 hours.
Bd11 uses technology from trusted third-party partners to deliver its services. These partners have their own privacy policies and are bound to comply with bd11's standards.
- Payment Gateways: bKash, Nagad, Rocket — PCI DSS compliant.
- Game Providers: Internationally licensed companies.
- KYC Services: Internationally recognised identity verification providers.
- Analytics Software: Collects anonymous statistics only.
Bd11 may update this Privacy Policy when necessary. Members will be notified by email and in-app notification at least 14 days before any significant changes take effect.
- The date of any changes will always be displayed at the top of this page.
- Previous versions are available upon request.
- Continued use of the service after any changes will be considered acceptance of the updated policy.
For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please reach out to our dedicated privacy team.
For Our Legal Compliance Terms & Conditions Page and Responsible Gaming Responsible Gaming View Page.